Privacy Policy
This Privacy Policy explains how Beautyfer Clinic collects, uses, stores, protects, and shares personal information when you visit our website, contact us, book an appointment, or receive treatment at our clinic.
By using our website, submitting an enquiry, booking an appointment, or receiving a Beautyfer service, you acknowledge that your personal information may be handled as described in this Privacy Policy. Where consent is required, we will ask for it separately.
Overview
Beautyfer Clinic respects your privacy and is committed to protecting the personal information entrusted to us.
This policy applies to information collected through our website, telephone calls, email, social-media accounts, messaging applications, appointment forms, consultations, treatment records, payment processes, and in-person visits to the clinic.
We process personal information in accordance with applicable Albanian data-protection legislation and, where relevant, other applicable privacy requirements.
Data Controller
Beautyfer Clinic is the controller responsible for deciding why and how personal information covered by this policy is processed.
References in this policy to “Beautyfer,” “the clinic,” “we,” “us,” or “our” refer to Beautyfer Clinic.
Beautyfer Clinic
Rr. Dora D’Istria, Tirana, Albania
Email: info@beautyfer.al
Telephone: +355 69 707 0990
Information We Collect
The personal information we collect depends on how you interact with Beautyfer Clinic and which services you request.
Information may include:
- Your name, surname, date of birth, age, and gender where relevant to a treatment.
- Telephone number, email address, home address, and preferred method of communication.
- Appointment dates, requested services, cancellations, attendance history, and booking preferences.
- Consultation forms, treatment plans, treatment notes, progress records, and aftercare information.
- Health, allergy, medication, pregnancy, breastfeeding, skin, hair, and previous treatment information.
- Photographs or videos taken for clinical documentation or, with separate consent, promotional purposes.
- Payment status, transaction references, invoices, deposits, refunds, and purchase history.
- Messages, enquiries, feedback, complaints, and other communications sent to the clinic.
- Website information such as IP address, browser type, device type, pages visited, referral source, and cookie preferences.
- Social-media username and information you make available when communicating with us through a social-media platform.
We ask clients to provide only information that is accurate, relevant, and necessary for the requested service.
Health and Sensitive Personal Data
Certain Beautyfer services require us to collect information about your health, medication, allergies, skin condition, previous procedures, pregnancy, breastfeeding, or other matters that may affect treatment suitability and safety.
This information may constitute sensitive or special-category personal data and is handled with additional care.
We process this information only where necessary for purposes such as:
- Assessing whether a treatment is suitable and safe.
- Identifying contraindications, risks, or required precautions.
- Creating and managing an individual treatment plan.
- Documenting consent, treatment progress, results, or adverse reactions.
- Protecting your health and the safety of clinic staff.
- Meeting applicable professional, insurance, or legal obligations.
How We Collect Information
We may collect personal information directly from you when you:
- Contact the clinic or submit an enquiry.
- Complete an online or paper booking form.
- Book, cancel, or reschedule an appointment.
- Attend a consultation or treatment.
- Complete a health questionnaire or consent form.
- Purchase a treatment, package, or gift card.
- Subscribe to marketing communications.
- Participate in a promotion or campaign.
- Send feedback, a review, or a complaint.
- Use our website or interact with our social-media pages.
We may also receive information from service providers that support our website, communications, appointment scheduling, payment processing, analytics, advertising, or business operations.
How We Use Personal Information
We may use personal information to:
- Respond to enquiries and provide information.
- Arrange, confirm, remind, cancel, or reschedule appointments.
- Assess your suitability for treatments.
- Provide treatments, consultations, and aftercare.
- Maintain accurate client and treatment records.
- Process deposits, payments, refunds, and invoices.
- Manage treatment packages, offers, and gift cards.
- Contact you about treatment preparation, progress, safety, or aftercare.
- Investigate complaints, incidents, reactions, or disputes.
- Improve our website, services, customer experience, and clinic operations.
- Prevent fraud, abuse, security incidents, and unauthorised website activity.
- Send promotional communications where you have consented or where otherwise legally permitted.
- Meet accounting, tax, legal, regulatory, insurance, or professional obligations.
- Establish, exercise, or defend legal claims.
Legal Bases for Processing
Depending on the circumstances, Beautyfer Clinic may rely on one or more lawful grounds for processing personal information.
| Legal basis | When it may apply |
|---|---|
| Contractual necessity | To manage an appointment, provide a requested service, process payment, or fulfil a treatment package. |
| Legal obligation | To maintain legally required records, respond to authorities, or meet tax and accounting obligations. |
| Legitimate interests | To operate and protect the clinic, improve services, manage communications, prevent misuse, and handle disputes. |
| Consent | For optional marketing, promotional photography, non-essential cookies, or another purpose that requires permission. |
| Health and safety grounds | To evaluate treatment suitability, reduce health risks, maintain treatment records, and respond to adverse reactions. |
| Legal claims | To establish, exercise, investigate, or defend legal rights and claims. |
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not make earlier lawful processing invalid.
Appointments and Treatment Records
When you book or receive a service, we may create a client record containing your contact information, appointment history, consultation information, treatment notes, consent forms, photographs, aftercare instructions, payment status, and related communications.
These records help us provide consistent and safe services, evaluate treatment progress, respond to concerns, and maintain an appropriate professional record of the services delivered.
Access to client records is limited to Beautyfer personnel and authorised service providers who require access for legitimate clinic purposes.
Clinical Photographs and Promotional Media
Clinical documentation
We may recommend or require photographs to record the condition of a treatment area, plan a procedure, monitor progress, document results, or investigate a concern.
Clinical photographs form part of your confidential client record and are not automatically approved for public or promotional use.
Marketing and social media
We will request separate permission before using identifiable photographs or videos for our website, advertising, portfolio, training materials, or social-media channels.
Refusing promotional photography will not affect your ability to receive treatment.
You may withdraw consent for future promotional use by contacting us. Withdrawal may not affect material already printed, lawfully published, or shared beyond our reasonable control before the request was received.
Marketing Communications
With your permission, Beautyfer Clinic may send you information about treatments, offers, events, packages, clinic news, or appointment availability.
Marketing messages may be sent through email, telephone, SMS, social media, or messaging applications, depending on the contact details and preferences you provide.
You can stop receiving direct marketing at any time by:
- Using an unsubscribe option included in the message.
- Replying and asking us to stop.
- Contacting us at info@beautyfer.al.
Opting out of marketing does not prevent us from sending necessary service communications, such as appointment confirmations, safety information, payment messages, or aftercare instructions.
International Data Transfers
Some website, communications, cloud-storage, analytics, social-media, or payment providers may process information on servers located outside Albania.
Where personal information is transferred to another country, Beautyfer Clinic will take reasonable steps to ensure that the transfer is permitted and that appropriate protection or contractual safeguards are in place where required.
Information shared through third-party social-media platforms is also subject to the privacy practices and international infrastructure of those platforms.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including treatment continuity, client safety, accounting, insurance, regulatory compliance, dispute resolution, and legal claims.
Retention periods may vary depending on:
- The type and sensitivity of the information.
- The treatment or service provided.
- The age of the client.
- Professional or insurance requirements.
- Applicable limitation periods.
- Tax, accounting, and legal obligations.
- Whether a complaint or dispute remains active.
When information is no longer required, we may securely delete it, anonymise it, or restrict its use where deletion is not immediately possible.
Data Security
Beautyfer Clinic uses reasonable organisational and technical safeguards designed to protect personal information from unauthorised access, disclosure, alteration, loss, misuse, or destruction.
Measures may include:
- Access controls and account permissions.
- Password protection and secure authentication.
- Restricted access to treatment records.
- Secure website connections and system updates.
- Confidentiality obligations for authorised personnel.
- Backup, monitoring, and security procedures.
- Secure disposal of records no longer required.
No website, electronic system, or transmission method can be guaranteed to be completely secure. Clients should avoid sending highly sensitive information through unsecured channels unless specifically requested.
Your Privacy Rights
Subject to applicable law and any relevant exceptions, you may have the right to:
- Ask whether Beautyfer Clinic processes your personal information.
- Request access to the personal information we hold about you.
- Ask us to correct incomplete or inaccurate information.
- Request deletion of information where there is no lawful reason to continue retaining it.
- Request restriction of certain processing.
- Object to processing based on legitimate interests or direct marketing.
- Withdraw consent where processing is based on consent.
- Request an available portable copy of certain information.
- Ask for information about relevant recipients or international transfers.
- Submit a complaint to the competent data-protection authority.
Some requests may be limited where retaining or processing information remains necessary for treatment safety, legal compliance, accounting, insurance, public-interest grounds, or legal claims.
To protect your privacy, we may ask you to confirm your identity before responding to a request. We may also ask for additional details needed to understand and locate the relevant information.
Requests can be sent to info@beautyfer.al.
Children and Minors
Certain Beautyfer services are not available to people under the age of 18.
Where a service may appropriately be provided to a minor, we may collect personal information about the minor and their parent or legal guardian.
We may require:
- Proof of age or identity.
- Parent or guardian contact information.
- Written parental or guardian consent.
- The parent or guardian to attend the consultation or treatment.
Information concerning minors is handled with particular care and used only where necessary for the requested service, safety, consent, and legal compliance.
Third-Party Websites and Social Media
Our website or communications may include links to Instagram, Facebook, maps, payment services, booking platforms, or other third-party websites and applications.
These third parties operate under their own privacy policies, cookie practices, terms, and security procedures.
Beautyfer Clinic is not responsible for the privacy practices or content of independent third-party services. You should review their privacy information before submitting personal data.
Changes to This Privacy Policy
Beautyfer Clinic may update this Privacy Policy to reflect changes in our services, systems, business operations, service providers, or legal obligations.
The latest version will be published on this page with the updated revision date.
Material changes may also be communicated through the website, email, clinic notice, or another appropriate method.
Questions and Privacy Complaints
Please contact Beautyfer Clinic first if you have a question, concern, or complaint about how your personal information has been handled.
We will review the matter and may request additional information needed to investigate your concern.
You may also have the right to submit a complaint to Albania’s Commissioner for the Right to Information and Protection of Personal Data or another competent supervisory authority.
Contact Beautyfer Clinic
Contact us to exercise a privacy right, withdraw consent, change your communication preferences, or ask a question about this Privacy Policy.